Text Tixpy: Messaging & Privacy

How texting Tixpy works

When you send Tixpy a message, XP uses your mobile number and the messages you send to respond to your request and provide the Tixpy experience.

Depending on what you ask Tixpy to do, you may receive follow-up text messages about ticket availability, prices, seats, offers, events you’re watching, or other updates related to your request.

Message frequency varies based on what you ask Tixpy to track and how often relevant updates occur.

Message and data rates may apply.

Your number

Your phone number is used to communicate with you through Tixpy and to maintain the conversations, requests, and ticket activity associated with that experience.

XP may use service providers, messaging platforms, wireless carriers, and other vendors necessary to deliver and operate Tixpy.

XP does not sell or rent your mobile number to third parties for their independent marketing purposes.

Ticket updates

Tixpy may continue watching for tickets after your initial conversation if you ask it to.

For example, you might ask Tixpy to:

• watch a ticket price
• find seats within a budget
• look for a specific section
• monitor an event for better options
• notify you when something changes

Stopping messages

You can stop automated or recurring Tixpy text messages at any time by replying STOP.

After an opt-out request, you may receive one final message confirming that you have been unsubscribed.

Reply HELP for help.

If you later choose to start using Tixpy again, you may need to opt back in before receiving additional automated updates.

Group texts

You may be able to bring Tixpy into a group conversation when planning an event with friends.

Remember that people included in a group text may be able to see messages, phone numbers, ticket preferences, and other information shared in that conversation.

Only add Tixpy to conversations where everyone involved is comfortable participating.

What information we may collect

When you use Tixpy, XP may collect information such as:

• your mobile number
• messages and questions you send to Tixpy
• events, artists, teams, venues, dates, budgets, seating preferences, and ticket preferences you provide
• ticket searches, offers, alerts, or other actions associated with your requests
• information about how you interact with the Tixpy website, such as pages viewed, questions submitted, FAQ interactions, prompt selections, shares, and downloads
• basic device, browser, referral, and campaign information
• an anonymous browser or session identifier used to understand product usage

How we may use information

Information collected through Tixpy may be used to:

• respond to your ticket questions
• find and compare ticket options
• monitor requests you ask Tixpy to watch
• send requested SMS updates
• remember the context of your conversation
• improve Tixpy and the XP ticket experience
• understand how people use the service
• prevent fraud, spam, misuse, and security issues
• comply with legal requirements

Product analytics

XP may collect anonymous or pseudonymous analytics about how the Tixpy experience is used.

For example, we may measure whether someone opened an FAQ, shuffled a suggested question, submitted a question, shared the page, or downloaded something.

These analytics help XP understand what is useful and improve the product.

SMS is not a private vault

Standard SMS and group messaging are not designed for highly sensitive information.

Do not send passwords, payment-card numbers, Social Security numbers, medical information, or other highly sensitive information through Tixpy unless XP specifically provides a secure way to do so.

Purchases and offers

Texting Tixpy does not by itself purchase a ticket.

If a Tixpy experience allows you to make an offer, authorize a purchase, or complete another transaction, XP clearly shows the relevant price and terms before you commit.

Ticket availability and prices may change.

Consent

By initiating a text conversation with Tixpy, you agree that XP may respond to that conversation by text.

If you separately ask Tixpy to monitor something or send recurring automated updates, you agree to receive those requested messages at the number you provided.

Where required, consent to receive promotional or automated marketing messages is never a condition of purchasing tickets.

Privacy choices

You may contact XP to ask questions about information associated with your use of Tixpy or to exercise privacy rights available to you under applicable law.

Changes

XP may update this notice as Tixpy evolves.

If a material change affects how your mobile number, messages, or personal information are used, XP will update this page and provide additional notice when appropriate.